Waste Management is a service monopoly and they...
A Waste Management customer review by GetHuman user GetHuman-141513 from November 16th, 2017
Background on GetHuman-141513's case
GetHuman: GetHuman-141513 - can you tell our other Waste Management customers when your case took place?
GetHuman-141513: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Waste Management, and if so, how?
GetHuman: And which of these common Waste Management customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-141513 a list of common Waste Management problems)
GetHuman-141513: "Cancel Service" was why I was trying to call.
GetHuman-141513's review of Waste Management customer service
GetHuman: So how would you sum up your experience for GetHuman's Waste Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-141513: Waste Management is a service monopoly and they can't even provide customer service on a weekend. If there was a competitor to choose over them, I would.
GetHuman: Let's quantify your experience contacting Waste Management. On a scale of 1 to 5, how easy is it go get help on a Waste Management problem?
GetHuman-141513: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-141513: I'd give them a five out of five on communication.
GetHuman: And what about Waste Management's ability to quickly and effectively address your problem?
GetHuman-141513: For that I would say four out of five.
GetHuman: And finally- any advice for other Waste Management customers?
GetHuman-141513: Call them early in the day or late. Don't forget any personal or account information you might need for Waste Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-141513 taken from his Waste Management customer service problem that occurred on November 10th, 2017.