Waste Management: very helpful . explained that trash wasnt picke...
A Waste Management customer review by GetHuman user ~CONCERN RESIDENT from November 19th, 2017
Background on ~CONCERN RESIDENT 's case
GetHuman: ~CONCERN RESIDENT - can you tell our other Waste Management customers when your case took place?
~CONCERN RESIDENT : Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Waste Management, and if so, how?
GetHuman: And which of these common Waste Management customer issues best describes the reason you wanted to talk to them?
(Shows ~CONCERN RESIDENT a list of common Waste Management problems)
~CONCERN RESIDENT : "Setup Service" was why I was trying to call.
~CONCERN RESIDENT 's review of Waste Management customer service
GetHuman: So how would you sum up your experience for GetHuman's Waste Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CONCERN RESIDENT : very helpful . explained that trash wasnt picked up trashman stated trash wasnt out,and theres some type of scanner that can see if trash is put out and it didnt show trash out for these address . SO awared company trash indeed always goes out the night before .My neighbor and myself thinks that trashman refussed to pick up trash because there was a lot ,therefor this is second week and twice as more trashed this week and dont wont the same thing to happen this week.
GetHuman: Let's quantify your experience contacting Waste Management. On a scale of 1 to 5, how easy is it go get help on a Waste Management problem?
~CONCERN RESIDENT : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CONCERN RESIDENT : I'd give them a three out of five on communication.
GetHuman: And what about Waste Management's ability to quickly and effectively address your problem?
~CONCERN RESIDENT : For that I would say one out of five.
GetHuman: And finally- any advice for other Waste Management customers?
~CONCERN RESIDENT : Call them early in the day or late. Don't forget any personal or account information you might need for Waste Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CONCERN RESIDENT taken from his Waste Management customer service problem that occurred on November 14th, 2017.