Wave Broadband: First Customer Service answered, then transferr...

A Wave Broadband customer review by GetHuman user ~Bernie from November 27th, 2017

Background on ~Bernie's case

GetHuman: ~Bernie - can you tell our other Wave Broadband customers when your case took place?
~Bernie: Yup. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Wave Broadband, and if so, how?
~Bernie: I used the 866-928-3123 number I found for on the GetHuman Wave Broadband customer phone number page I was on: Wave Broadband Customer Service Phone Number
GetHuman: And which of these common Wave Broadband customer issues best describes the reason you wanted to talk to them?
(Shows ~Bernie a list of common Wave Broadband problems)
~Bernie: "None of those really matches why I wanted to call Wave Broadband that day." was why I was trying to call.

~Bernie's review of Wave Broadband customer service

GetHuman: So how would you sum up your experience for GetHuman's Wave Broadband customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bernie: First Customer Service answered, then transferred me to Support, which connected to my computer, and suggested I update my modem and router. I can swap them out ar the Belfair office. Very good service.
GetHuman: Let's quantify your experience contacting Wave Broadband. On a scale of 1 to 5, how easy is it go get help on a Wave Broadband problem?
~Bernie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bernie: I'd give them a five out of five on communication.
GetHuman: And what about Wave Broadband's ability to quickly and effectively address your problem?
~Bernie: For that I would say five out of five.
GetHuman: And finally- any advice for other Wave Broadband customers?
~Bernie: Call them early in the day or late. Don't forget any personal or account information you might need for Wave Broadband to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bernie taken from his Wave Broadband customer service problem that occurred on November 25th, 2017.

Wave Broadband

5.00 of 5 stars | 23 reviews

~Bernie's Wave Broadband Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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