Wave Broadband: I HAVE BEEN A CUSTOMER FOR A LONG TIME, I TRIED...
A Wave Broadband customer review by GetHuman user GetHuman-105687 from November 17th, 2017
Background on GetHuman-105687's case
GetHuman: GetHuman-105687 - can you tell our other Wave Broadband customers when your case took place?
GetHuman-105687: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Wave Broadband, and if so, how?
GetHuman: And which of these common Wave Broadband customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-105687 a list of common Wave Broadband problems)
GetHuman-105687: "None of those really matches why I wanted to call Wave Broadband that day." was why I was trying to call.
GetHuman-105687's review of Wave Broadband customer service
GetHuman: So how would you sum up your experience for GetHuman's Wave Broadband customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-105687: I HAVE BEEN A CUSTOMER FOR A LONG TIME, I TRIED TO RESOLVE AN ACCOUNT ISSUE JULY ** ****. I ORDERED A PACKAGE AND IT EXPIRED. IM NOT CAREFUL, WHEN THAT PACKAGE EXPIRES . ANYWAY I WAS SUPPOSED TO PAY FOR MINIMUM CHANNELS, AND AFTER TIME MY BILL WENT FROM **.** SOMETHING TO OVER ***.** A MONTH. I DO HAVE HIGH SPEED AT A SPECIAL OFFER. I CALLED AND THE GENTLEMAN SAID MY PACKAGE WAS NO LONGER AVAILABLE, HOWEVER, HE OFFERED ANOTHER WITH INTERNET AND TV FOR, ** OR ** DOLLARS. WHY, THE LADY RUDE, AND WHY IS SHE ALLOWED TO TREAT ME AS A FOOL? I"M ** AND COLLEGE EDUCATED.I HAVE PAID EACH MONTH, SHE SAID I WAS WAY BEHIND.
GetHuman: Let's quantify your experience contacting Wave Broadband. On a scale of 1 to 5, how easy is it go get help on a Wave Broadband problem?
GetHuman-105687: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-105687: I'd give them a five out of five on communication.
GetHuman: And what about Wave Broadband's ability to quickly and effectively address your problem?
GetHuman-105687: For that I would say five out of five.
GetHuman: And finally- any advice for other Wave Broadband customers?
GetHuman-105687: Call them early in the day or late. Don't forget any personal or account information you might need for Wave Broadband to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-105687 taken from his Wave Broadband customer service problem that occurred on November 9th, 2017.