Wave Broadband: Since I received NO customer service I would ha...
A Wave Broadband customer review by GetHuman user ~Anonymous from November 21st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Wave Broadband customers when your case took place?
~Anonymous: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Wave Broadband, and if so, how?
GetHuman: And which of these common Wave Broadband customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Wave Broadband problems)
~Anonymous: "None of those really matches why I wanted to call Wave Broadband that day." was why I was trying to call.
~Anonymous's review of Wave Broadband customer service
GetHuman: So how would you sum up your experience for GetHuman's Wave Broadband customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Since I received NO customer service I would have to say the quality of customer service is zero, horrible, non-existent. But I did receive enormous satisfaction in cancelling almost all my services with this company.
GetHuman: Let's quantify your experience contacting Wave Broadband. On a scale of 1 to 5, how easy is it go get help on a Wave Broadband problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Wave Broadband's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Wave Broadband customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Wave Broadband to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Wave Broadband customer service problem that occurred on November 17th, 2017.