Wayfair: Outstanding customer service when I received a...
A Wayfair customer review by GetHuman user GetHuman-312429 from November 26th, 2017
Background on GetHuman-312429's case
GetHuman: GetHuman-312429 - can you tell our other Wayfair customers when your case took place?
GetHuman-312429: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Wayfair, and if so, how?
GetHuman: And which of these common Wayfair customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-312429 a list of common Wayfair problems)
GetHuman-312429: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-312429's review of Wayfair customer service
GetHuman: So how would you sum up your experience for GetHuman's Wayfair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-312429: Outstanding customer service when I received a damaged item of furniture. Issued me a full refund and told me to donate the item to charity, after having offered to send out a replacement, which I declined.
GetHuman: Let's quantify your experience contacting Wayfair. On a scale of 1 to 5, how easy is it go get help on a Wayfair problem?
GetHuman-312429: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-312429: I'd give them a five out of five on communication.
GetHuman: And what about Wayfair's ability to quickly and effectively address your problem?
GetHuman-312429: For that I would say five out of five.
GetHuman: And finally- any advice for other Wayfair customers?
GetHuman-312429: Call them early in the day or late. Don't forget any personal or account information you might need for Wayfair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-312429 taken from his Wayfair customer service problem that occurred on November 21st, 2017.