Wayfair: The only change I would recommed is clearer com...
A Wayfair customer review by GetHuman user ~Tinker94589 from November 24th, 2017
Background on ~Tinker94589's case
GetHuman: ~Tinker94589 - can you tell our other Wayfair customers when your case took place?
~Tinker94589: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to Wayfair, and if so, how?
GetHuman: And which of these common Wayfair customer issues best describes the reason you wanted to talk to them?
(Shows ~Tinker94589 a list of common Wayfair problems)
~Tinker94589: "Track an Order" was why I was trying to call.
~Tinker94589's review of Wayfair customer service
GetHuman: So how would you sum up your experience for GetHuman's Wayfair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tinker94589: The only change I would recommed is clearer communication. Jackie offered to send a return label for $*.**, but did not tell me this would cover the return shipping. The misunderstanding was easily cleared up, but could have been avoided.
GetHuman: Let's quantify your experience contacting Wayfair. On a scale of 1 to 5, how easy is it go get help on a Wayfair problem?
~Tinker94589: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tinker94589: I'd give them a five out of five on communication.
GetHuman: And what about Wayfair's ability to quickly and effectively address your problem?
~Tinker94589: For that I would say five out of five.
GetHuman: And finally- any advice for other Wayfair customers?
~Tinker94589: Call them early in the day or late. Don't forget any personal or account information you might need for Wayfair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tinker94589 taken from his Wayfair customer service problem that occurred on November 19th, 2017.