Wellcare Healthplans: Customer service reps are barely understandable...
A Wellcare Healthplans customer review by GetHuman user ~Jim from November 25th, 2017
Background on ~Jim's case
GetHuman: ~Jim - can you tell our other Wellcare Healthplans customers when your case took place?
~Jim: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Wellcare Healthplans, and if so, how?
GetHuman: And which of these common Wellcare Healthplans customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim a list of common Wellcare Healthplans problems)
~Jim: "Make/Chase a claim" was why I was trying to call.
~Jim's review of Wellcare Healthplans customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellcare Healthplans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim: Customer service reps are barely understandable, do not have knowledge to satisfy issues, wait time to speak to a supervisor * - ** minutes, supervisors transfer you to "another department" and place you on hold for another * -** minutes. Calls get cut off and when you call back you have to start all over again.
GetHuman: Let's quantify your experience contacting Wellcare Healthplans. On a scale of 1 to 5, how easy is it go get help on a Wellcare Healthplans problem?
~Jim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim: I'd give them a one out of five on communication.
GetHuman: And what about Wellcare Healthplans's ability to quickly and effectively address your problem?
~Jim: For that I would say two out of five.
GetHuman: And finally- any advice for other Wellcare Healthplans customers?
~Jim: Call them early in the day or late. Don't forget any personal or account information you might need for Wellcare Healthplans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim taken from his Wellcare Healthplans customer service problem that occurred on November 21st, 2017.