Wellcare Healthplans: I been a member since February and no problem t...
A Wellcare Healthplans customer review by GetHuman user ~mouse57 from November 18th, 2017
Background on ~mouse57's case
GetHuman: ~mouse57 - can you tell our other Wellcare Healthplans customers when your case took place?
~mouse57: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to Wellcare Healthplans, and if so, how?
GetHuman: And which of these common Wellcare Healthplans customer issues best describes the reason you wanted to talk to them?
(Shows ~mouse57 a list of common Wellcare Healthplans problems)
~mouse57: "Overcharge/Strange charge" was why I was trying to call.
~mouse57's review of Wellcare Healthplans customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellcare Healthplans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mouse57: I been a member since February and no problem till now. I was taken to the Hospital in the last week of June and I just got a bill, a note on the bill, said your insurance says you are not a member. I called Wellcare and *st was told they couldn't do anything on the phone and I would have to write to the claims dept. when I said I want something done now the rep asked if I had a claim number. How can I have a claim number on something they said they are not liable for.
GetHuman: Let's quantify your experience contacting Wellcare Healthplans. On a scale of 1 to 5, how easy is it go get help on a Wellcare Healthplans problem?
~mouse57: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mouse57: I'd give them a one out of five on communication.
GetHuman: And what about Wellcare Healthplans's ability to quickly and effectively address your problem?
~mouse57: For that I would say one out of five.
GetHuman: And finally- any advice for other Wellcare Healthplans customers?
~mouse57: Call them early in the day or late. Don't forget any personal or account information you might need for Wellcare Healthplans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mouse57 taken from his Wellcare Healthplans customer service problem that occurred on November 8th, 2017.