Wells Fargo Automotive Finance: I was getting calls from their main number, but...
A Wells Fargo Automotive Finance customer review by GetHuman user ~Kristen from November 21st, 2017
Background on ~Kristen's case
GetHuman: ~Kristen - can you tell our other Wells Fargo Automotive Finance customers when your case took place?
~Kristen: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to Wells Fargo Automotive Finance, and if so, how?
GetHuman: And which of these common Wells Fargo Automotive Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Kristen a list of common Wells Fargo Automotive Finance problems)
~Kristen: "Question" was why I was trying to call.
~Kristen's review of Wells Fargo Automotive Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo Automotive Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kristen: I was getting calls from their main number, but when I picked up no one was on the other end. I decided to call back. I pressed * for English, then pressed * for "questions about our website" because I knew I would get to speak with a representative. My call was answered immediately. I called at *:** am Central time. The rep was very helpful, telling me why they were calling, and putting a stop to the calls.
GetHuman: Let's quantify your experience contacting Wells Fargo Automotive Finance. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo Automotive Finance problem?
~Kristen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kristen: I'd give them a four out of five on communication.
GetHuman: And what about Wells Fargo Automotive Finance's ability to quickly and effectively address your problem?
~Kristen: For that I would say one out of five.
GetHuman: And finally- any advice for other Wells Fargo Automotive Finance customers?
~Kristen: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo Automotive Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kristen taken from his Wells Fargo Automotive Finance customer service problem that occurred on November 20th, 2017.