Wells Fargo: After being transferred * times on the customer...
A Wells Fargo customer review by GetHuman user ~UnhappyW/WellsFargo from November 5th, 2017
Background on ~UnhappyW/WellsFargo's case
GetHuman: ~UnhappyW/WellsFargo - can you tell our other Wells Fargo customers when your case took place?
~UnhappyW/WellsFargo: Yeah. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~UnhappyW/WellsFargo a list of common Wells Fargo problems)
~UnhappyW/WellsFargo: "Question" was why I was trying to call.
~UnhappyW/WellsFargo's review of Wells Fargo customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UnhappyW/WellsFargo: After being transferred * times on the customer service hotline they were unable to reverse fee but went into local branch and had it reversed right away. Why do they have a customer service phone number if they don't offer any help over the phone?
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~UnhappyW/WellsFargo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UnhappyW/WellsFargo: I'd give them a three out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~UnhappyW/WellsFargo: For that I would say four out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~UnhappyW/WellsFargo: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UnhappyW/WellsFargo taken from his Wells Fargo customer service problem that occurred on November 3rd, 2017.