Wells Fargo: Because of low literacy levels within the sever...

A Wells Fargo customer review by GetHuman user ~customer123 from November 17th, 2017

Background on ~customer123's case

GetHuman: ~customer123 - can you tell our other Wells Fargo customers when your case took place?
~customer123: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~customer123: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~customer123 a list of common Wells Fargo problems)
~customer123: "Statement Request" was why I was trying to call.

~customer123's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~customer123: Because of low literacy levels within the several branches I visited, lack of quality control, language barriers, and operating off of "venn diagrams" with no critical thinking I have closed my accounts. Basically the branch offices know less than the *-*** numbers which know less than the "bankers" or managers etc. I received varying accounts of different information every time. The bankers use poor grammar and are incapable of thinking. We just transferred a six figure amount to another bank. The LA branch (National and Sepulveda) is absolutely horrid. Please try Chase or another bank.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~customer123: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~customer123: I'd give them a five out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~customer123: For that I would say four out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~customer123: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~customer123 taken from his Wells Fargo customer service problem that occurred on November 15th, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~customer123's Wells Fargo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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