Wells Fargo: I am looking to switch banks. Been with them...

A Wells Fargo customer review by GetHuman user ~nitashae from November 7th, 2017

Background on ~nitashae's case

GetHuman: ~nitashae - can you tell our other Wells Fargo customers when your case took place?
~nitashae: Yup. It was late at night, on November 5th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~nitashae: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~nitashae a list of common Wells Fargo problems)
~nitashae: "Setup an account" was why I was trying to call.

~nitashae's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nitashae: I am looking to switch banks. Been with them * years and it was good until Wells Fargo took over. I hate people who are rude to the consumer. In this case it cost wells fargo a customer. They need to re-do their customer service. And the fees that are soon to start. I am done. I will be closing Mine, my sons savings, and my husbands. We are looking elsewhere for our banking needs.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~nitashae: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nitashae: I'd give them a one out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~nitashae: For that I would say one out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~nitashae: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nitashae taken from his Wells Fargo customer service problem that occurred on November 5th, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~nitashae's Wells Fargo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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