Wells Fargo: I attempted to have the account linked to my on...

A Wells Fargo customer review by GetHuman user ~daylily10301 from November 27th, 2017

Background on ~daylily10301's case

GetHuman: ~daylily10301 - can you tell our other Wells Fargo customers when your case took place?
~daylily10301: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~daylily10301: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~daylily10301 a list of common Wells Fargo problems)
~daylily10301: "Cancel Account" was why I was trying to call.

~daylily10301's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~daylily10301: I attempted to have the account linked to my online Wells Fargo credit line CHANGED to a new account I opened with Capital One Bank. This included making a monthly payment.I checked today and no payment was made. My deadline for payment was missed. Another example of total incompetence and indifference to customer service.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~daylily10301: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~daylily10301: I'd give them a three out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~daylily10301: For that I would say two out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~daylily10301: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~daylily10301 taken from his Wells Fargo customer service problem that occurred on November 24th, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~daylily10301's Wells Fargo Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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