Wells Fargo: My customer service guy Charles Hayes basically...

A Wells Fargo customer review by GetHuman user ~Daniel Vergara from November 23rd, 2017

Background on ~Daniel Vergara's case

GetHuman: ~Daniel Vergara - can you tell our other Wells Fargo customers when your case took place?
~Daniel Vergara: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~Daniel Vergara: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~Daniel Vergara a list of common Wells Fargo problems)
~Daniel Vergara: "Setup an account" was why I was trying to call.

~Daniel Vergara's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Daniel Vergara: My customer service guy Charles Hayes basically told me that it was my fault Wells Fargo didn't tell me about the wire transfer fee, he told me that why should I be complaining if I'm the one that chose to bank with Wells Fargo and that they didn't come to me. Then when I responded to those comments in shock, he put me on hold and put on a "manager" that didn't seem like a manager. He was worse than the Comcast guy. But I'm handling this with headquarters.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~Daniel Vergara: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Daniel Vergara: I'd give them a four out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~Daniel Vergara: For that I would say five out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~Daniel Vergara: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Daniel Vergara taken from his Wells Fargo customer service problem that occurred on November 17th, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~Daniel Vergara's Wells Fargo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Wells Fargo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Wells Fargo in any way.

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