Wells Fargo: My husband and I made the mistake of purchasing...
A Wells Fargo customer review by GetHuman user ~yourbrowneyedgirlforever from October 31st, 2017
Background on ~yourbrowneyedgirlforever's case
GetHuman: ~yourbrowneyedgirlforever - can you tell our other Wells Fargo customers when your case took place?
~yourbrowneyedgirlforever: Sure. It was evening, on October 24th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~yourbrowneyedgirlforever a list of common Wells Fargo problems)
~yourbrowneyedgirlforever: "Overcharge on Account" was why I was trying to call.
~yourbrowneyedgirlforever's review of Wells Fargo customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yourbrowneyedgirlforever: My husband and I made the mistake of purchasing a bed from Mor Furniture. They process their no-interest payments through Wells Fargo, I have never done business with this bank and I now know why. They say that they have a customer service line, however what they believe to be customer service is a bunch of un-friendly phone operators.**We have been diligently paying off our bill and apparently missed the due date by less than ** hours. Unbeknown to us, they charge an automatic $** fee the second you are late, a fee that they claim is irreversible. The late fee then gets tacked on to your minimum payment...which would be nice to know about because when you don't reach the minimum payment, guess what you get slapped with again?! ANOTHER $** FEE!!**I was treated so rudely and coldly by their "customer service" that when I started balling on the phone because being a one income military family with a baby due any day, $** doesn't just appear out of thin air for us, the woman said ther
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~yourbrowneyedgirlforever: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yourbrowneyedgirlforever: I'd give them a two out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~yourbrowneyedgirlforever: For that I would say three out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~yourbrowneyedgirlforever: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yourbrowneyedgirlforever taken from his Wells Fargo customer service problem that occurred on October 24th, 2017.