Wells Fargo: Nan A. Nguyen is a great banker who I think alw...
A Wells Fargo customer review by GetHuman user ~vince from November 17th, 2017
Background on ~vince's case
GetHuman: ~vince - can you tell our other Wells Fargo customers when your case took place?
~vince: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~vince a list of common Wells Fargo problems)
~vince: "Overcharge on Account" was why I was trying to call.
~vince's review of Wells Fargo customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vince: Nan A. Nguyen is a great banker who I think always does a great job with all of her clients particularly the families and older people. She has taken care of me and my Dad for years. Always honest and straight forward. Prevented my Dad from getting scammed out of money. Watched out for him and for me in making wise financial decisions. She was recommended to us by another great Wells Fargo Banker Doug MacFarland. We are very lucky to be part of the Stanford Community and to have Nan with us. Sometimes you have to wait to see her because she is so popular. It is worth the wait because she always has your best interest at heart. She is a great problem solver. A people's Banker.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~vince: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vince: I'd give them a three out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~vince: For that I would say four out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~vince: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vince taken from his Wells Fargo customer service problem that occurred on November 13th, 2017.