Wells Fargo: Spoke with Jack a Customer Service Representati...
A Wells Fargo customer review by GetHuman user ~annoyed from November 22nd, 2017
Background on ~annoyed's case
GetHuman: ~annoyed - can you tell our other Wells Fargo customers when your case took place?
~annoyed: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed a list of common Wells Fargo problems)
~annoyed: "Overcharge on Account" was why I was trying to call.
~annoyed's review of Wells Fargo customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed: Spoke with Jack a Customer Service Representative regarding an unauthorized electronic transaction on my account. His customer service skills were horrible. He didn't take the time to listen to hear me out. He wanted to advise more than listen the customer's concern. He was operating within his limited knowledge and didn't want to involve a manager to resolve the problem.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~annoyed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed: I'd give them a one out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~annoyed: For that I would say two out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed taken from his Wells Fargo customer service problem that occurred on November 14th, 2017.