Wells Fargo: They kept calling my home phone wanting me to t...

A Wells Fargo customer review by GetHuman user ~In Old Savannah from November 6th, 2017

Background on ~In Old Savannah's case

GetHuman: ~In Old Savannah - can you tell our other Wells Fargo customers when your case took place?
~In Old Savannah: Yes I can. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~In Old Savannah: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~In Old Savannah a list of common Wells Fargo problems)
~In Old Savannah: "Cancel Account" was why I was trying to call.

~In Old Savannah's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~In Old Savannah: They kept calling my home phone wanting me to take out a loan. I told them I wasn't interested but they continued to call every day or so. Was told by several reps that they could not stop the calls. I finally had to change my phone number to stop the harassment.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~In Old Savannah: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~In Old Savannah: I'd give them a five out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~In Old Savannah: For that I would say two out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~In Old Savannah: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~In Old Savannah taken from his Wells Fargo customer service problem that occurred on October 28th, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~In Old Savannah's Wells Fargo Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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