Wells Fargo urges it's customers to report frau...

A Wells Fargo customer review by GetHuman user ~beverly0807 from November 21st, 2017

Background on ~beverly0807's case

GetHuman: ~beverly0807 - can you tell our other Wells Fargo customers when your case took place?
~beverly0807: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~beverly0807: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~beverly0807 a list of common Wells Fargo problems)
~beverly0807: "Complaint" was why I was trying to call.

~beverly0807's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beverly0807: Wells Fargo urges it's customers to report fraud immediately. But when you call the number, you are either told your accounts office is closed until Monday, or if you can reach the automated system, you are repeatedly disconnected. What kind of protection does this offer customers who have fraudulent charges on their bill? This customer tried to get the mailing address for corporate customer service and was given the address for billing disputes! All in all, horrible horrible customer service! Shame on you Wells Fargo!
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~beverly0807: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beverly0807: I'd give them a four out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~beverly0807: For that I would say five out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~beverly0807: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beverly0807 taken from his Wells Fargo customer service problem that occurred on November 20th, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~beverly0807's Wells Fargo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Wells Fargo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Wells Fargo in any way.

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