Wells Fargo: hate the switch from wachovia been with same ba...

A Wells Fargo customer review by GetHuman user ~bad bank wells fargo from November 6th, 2017

Background on ~bad bank wells fargo's case

GetHuman: ~bad bank wells fargo - can you tell our other Wells Fargo customers when your case took place?
~bad bank wells fargo: Yes I can. It was morning, on November 3rd.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~bad bank wells fargo: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~bad bank wells fargo a list of common Wells Fargo problems)
~bad bank wells fargo: "Overcharge on Account" was why I was trying to call.

~bad bank wells fargo's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bad bank wells fargo: hate the switch from wachovia been with same bank over **years your service ***** and iam being polite.will be switching all our accts over ** of them i can see were not the only ones
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~bad bank wells fargo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bad bank wells fargo: I'd give them a three out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~bad bank wells fargo: For that I would say one out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~bad bank wells fargo: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bad bank wells fargo taken from his Wells Fargo customer service problem that occurred on November 3rd, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~bad bank wells fargo's Wells Fargo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Wells Fargo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Wells Fargo in any way.

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