Wendy's: As a single mother I dont get to treat my sons...
A Wendy's customer review by GetHuman user ~Annoyed Mom from November 16th, 2017
Background on ~Annoyed Mom's case
GetHuman: ~Annoyed Mom - can you tell our other Wendy's customers when your case took place?
~Annoyed Mom: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Wendy's, and if so, how?
GetHuman: And which of these common Wendy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed Mom a list of common Wendy's problems)
~Annoyed Mom: "Overcharge/Strange charge" was why I was trying to call.
~Annoyed Mom's review of Wendy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Wendy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed Mom: As a single mother I dont get to treat my sons often and they were excited about Wendys. I gave them money and they went to wendys to bring it home. FIRES WERE LIMP,with no salt whatsoever. The only ones crispy were the burnt ones, they came home without a frosty ordered and no napkins were in the bag. This is NOT the first time this kind of service was rendered so it will be a long time til we go back to wendys. It's not rocket science people! Not worth my gas to drive back!
GetHuman: Let's quantify your experience contacting Wendy's. On a scale of 1 to 5, how easy is it go get help on a Wendy's problem?
~Annoyed Mom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed Mom: I'd give them a three out of five on communication.
GetHuman: And what about Wendy's's ability to quickly and effectively address your problem?
~Annoyed Mom: For that I would say five out of five.
GetHuman: And finally- any advice for other Wendy's customers?
~Annoyed Mom: Call them early in the day or late. Don't forget any personal or account information you might need for Wendy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed Mom taken from his Wendy's customer service problem that occurred on November 13th, 2017.