Wendy's: My problem was not solved. Like most big cooper...
A Wendy's customer review by GetHuman user ~VJB from November 22nd, 2017
Background on ~VJB's case
GetHuman: ~VJB - can you tell our other Wendy's customers when your case took place?
~VJB: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Wendy's, and if so, how?
GetHuman: And which of these common Wendy's customer issues best describes the reason you wanted to talk to them?
(Shows ~VJB a list of common Wendy's problems)
~VJB: "Complaint" was why I was trying to call.
~VJB's review of Wendy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Wendy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VJB: My problem was not solved. Like most big cooperation, they send it to corporate. This is my *nd time talking to a rep. with no resolution.
GetHuman: Let's quantify your experience contacting Wendy's. On a scale of 1 to 5, how easy is it go get help on a Wendy's problem?
~VJB: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VJB: I'd give them a five out of five on communication.
GetHuman: And what about Wendy's's ability to quickly and effectively address your problem?
~VJB: For that I would say four out of five.
GetHuman: And finally- any advice for other Wendy's customers?
~VJB: Call them early in the day or late. Don't forget any personal or account information you might need for Wendy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VJB taken from his Wendy's customer service problem that occurred on November 14th, 2017.