Wendy's: Terra a manager at the Greenfield IN location w...
A Wendy's customer review by GetHuman user ~Susan Adkins from November 17th, 2017
Background on ~Susan Adkins's case
GetHuman: ~Susan Adkins - can you tell our other Wendy's customers when your case took place?
~Susan Adkins: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Wendy's, and if so, how?
GetHuman: And which of these common Wendy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan Adkins a list of common Wendy's problems)
~Susan Adkins: "Make a reservation" was why I was trying to call.
~Susan Adkins's review of Wendy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Wendy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan Adkins: Terra a manager at the Greenfield IN location was very plainly smoking pot instead of serving guests.I waited a good *-* minutes because the employees were in a car clearly smoking a large pot pipe.When my order was taken and recieved the food was old and cold.I proceeded to go back once again and there was not any food prepared that was servalbe.I had to continue to wait while a whole new order was made.Tarra spoke very rudely and went straight from the register to touching my food with dirty hands.I hope you care enough to address these issues before this business goes broke.
GetHuman: Let's quantify your experience contacting Wendy's. On a scale of 1 to 5, how easy is it go get help on a Wendy's problem?
~Susan Adkins: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan Adkins: I'd give them a two out of five on communication.
GetHuman: And what about Wendy's's ability to quickly and effectively address your problem?
~Susan Adkins: For that I would say one out of five.
GetHuman: And finally- any advice for other Wendy's customers?
~Susan Adkins: Call them early in the day or late. Don't forget any personal or account information you might need for Wendy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan Adkins taken from his Wendy's customer service problem that occurred on November 12th, 2017.