Wendy's: went in ** mins before close and was told the f...
A Wendy's customer review by GetHuman user GetHuman-140926 from November 15th, 2017
Background on GetHuman-140926's case
GetHuman: GetHuman-140926 - can you tell our other Wendy's customers when your case took place?
GetHuman-140926: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Wendy's, and if so, how?
GetHuman: And which of these common Wendy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140926 a list of common Wendy's problems)
GetHuman-140926: "Make a reservation" was why I was trying to call.
GetHuman-140926's review of Wendy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Wendy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140926: went in ** mins before close and was told the fryer didn't work so no chicken could be had. ordered a regular single burger and was presented with something right out of the refrigerator because it could not have been any colder short of frozen. i can never go back to wendy's again after that. just no sense.
GetHuman: Let's quantify your experience contacting Wendy's. On a scale of 1 to 5, how easy is it go get help on a Wendy's problem?
GetHuman-140926: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140926: I'd give them a five out of five on communication.
GetHuman: And what about Wendy's's ability to quickly and effectively address your problem?
GetHuman-140926: For that I would say four out of five.
GetHuman: And finally- any advice for other Wendy's customers?
GetHuman-140926: Call them early in the day or late. Don't forget any personal or account information you might need for Wendy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140926 taken from his Wendy's customer service problem that occurred on November 14th, 2017.