Westjet booking reference *******I was on my wa...

A WestJet customer review by GetHuman user GetHuman-228117 from November 25th, 2017

Background on GetHuman-228117's case

GetHuman: GetHuman-228117 - can you tell our other WestJet customers when your case took place?
GetHuman-228117: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to WestJet, and if so, how?
GetHuman-228117: I used the 888-937-8538 number I found for on the GetHuman WestJet customer phone number page I was on: WestJet Customer Service Phone Number
GetHuman: And which of these common WestJet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-228117 a list of common WestJet problems)
GetHuman-228117: "Make a booking" was why I was trying to call.

GetHuman-228117's review of WestJet customer service

GetHuman: So how would you sum up your experience for GetHuman's WestJet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-228117: Westjet booking reference *******I was on my way from Edmonton to New York through Toronto today Monday Feb *nd ****. The flight from Edmonton to Toronto WS *** arrived on time. However the flight from Toronto to New York LaGuardia WS **** was canceled. **I truly understand it was the weather condition and I had no problem. The West Jet agent at counter A-** booked me on flight WS **** that departs Toronto at *:** pm. The only issue I had was that I had an international flight on American Airlines from New York JFK at *:** PM (AA ****). **I asked the agent to book me on the Westjet flight that departs Toronto to New York at * pm so I can catch my flight from New York but she refused. She was really rude and refused to help me in any matter. She said that she wouldn't really worry about me missing the flight from New York because it was not on my itinerary with WestJet. I begged her to book me on an earlier flight from Toronto to New York to catch my flight but she was simply not willin
GetHuman: Let's quantify your experience contacting WestJet. On a scale of 1 to 5, how easy is it go get help on a WestJet problem?
GetHuman-228117: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-228117: I'd give them a five out of five on communication.
GetHuman: And what about WestJet's ability to quickly and effectively address your problem?
GetHuman-228117: For that I would say three out of five.
GetHuman: And finally- any advice for other WestJet customers?
GetHuman-228117: Call them early in the day or late. Don't forget any personal or account information you might need for WestJet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-228117 taken from his WestJet customer service problem that occurred on November 22nd, 2017.

WestJet

2.50 of 5 stars | 40 reviews

GetHuman-228117's WestJet Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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