Western Union: The first time I called it was horrible, I coul...
A Western Union customer review by GetHuman user ~AAllllll87987 from October 31st, 2017
Background on ~AAllllll87987's case
GetHuman: ~AAllllll87987 - can you tell our other Western Union customers when your case took place?
~AAllllll87987: Yes I can. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to Western Union, and if so, how?
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~AAllllll87987 a list of common Western Union problems)
~AAllllll87987: "Account access" was why I was trying to call.
~AAllllll87987's review of Western Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AAllllll87987: The first time I called it was horrible, I couldn't understand what they were saying, i had to hang up. The second time I called a very polite and qualified agent solved my problem.
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~AAllllll87987: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AAllllll87987: I'd give them a three out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~AAllllll87987: For that I would say two out of five.
GetHuman: And finally- any advice for other Western Union customers?
~AAllllll87987: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AAllllll87987 taken from his Western Union customer service problem that occurred on October 23rd, 2017.