Western Union: The ** worked! I got straight through to an en...
A Western Union customer review by GetHuman user GetHuman-118183 from November 2nd, 2017
Background on GetHuman-118183's case
GetHuman: GetHuman-118183 - can you tell our other Western Union customers when your case took place?
GetHuman-118183: Yup. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Western Union, and if so, how?
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-118183 a list of common Western Union problems)
GetHuman-118183: "Extension" was why I was trying to call.
GetHuman-118183's review of Western Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-118183: The ** worked! I got straight through to an english speaking person (with a heavy accent.) She was able to answer my question quickly.
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
GetHuman-118183: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-118183: I'd give them a four out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
GetHuman-118183: For that I would say one out of five.
GetHuman: And finally- any advice for other Western Union customers?
GetHuman-118183: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-118183 taken from his Western Union customer service problem that occurred on October 26th, 2017.