Western Union: WARNING: It starts as an automated service. Pre...
A Western Union customer review by GetHuman user ~Annoyed from November 15th, 2017
Background on ~Annoyed's case
GetHuman: ~Annoyed - can you tell our other Western Union customers when your case took place?
~Annoyed: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Western Union, and if so, how?
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed a list of common Western Union problems)
~Annoyed: "Overcharge/Strange charge" was why I was trying to call.
~Annoyed's review of Western Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed: WARNING: It starts as an automated service. Pressing * then * does not get you a representative but a specific option (I think it was to check balance on account) &* after, the company just disconnects! Had to call back and listen to a thousand different options to finally talk to a representative after speaking my options (yes*no*speak to a representative* send money to person). Plus side? Although the representative was clearly trained to give generic answers for every question asked, he was pretty nice.
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~Annoyed: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed: I'd give them a two out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~Annoyed: For that I would say five out of five.
GetHuman: And finally- any advice for other Western Union customers?
~Annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed taken from his Western Union customer service problem that occurred on November 13th, 2017.