Western Union: I was trying to check on money sent to me and I...

A Western Union customer review by GetHuman user ~doris wells from November 15th, 2017

Background on ~doris wells's case

GetHuman: ~doris wells - can you tell our other Western Union customers when your case took place?
~doris wells: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to Western Union, and if so, how?
~doris wells: I used the 800-999-9660 number I found for on the GetHuman Western Union customer phone number page I was on: Western Union Customer Service Phone Number
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~doris wells a list of common Western Union problems)
~doris wells: "Update account information" was why I was trying to call.

~doris wells's review of Western Union customer service

GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~doris wells: I was trying to check on money sent to me and I could not do that at this number, the info. given did not address such a concern.
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~doris wells: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~doris wells: I'd give them a five out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~doris wells: For that I would say five out of five.
GetHuman: And finally- any advice for other Western Union customers?
~doris wells: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~doris wells taken from his Western Union customer service problem that occurred on November 7th, 2017.

Western Union

2.52 of 5 stars | 112 reviews

~doris wells's Western Union Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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