DO NOT USE WESTERN UNION. THEY AE HORRIBLE TO D...

A Western Union customer review by GetHuman user ~kathy stnaley from November 16th, 2017

Background on ~kathy stnaley's case

GetHuman: ~kathy stnaley - can you tell our other Western Union customers when your case took place?
~kathy stnaley: Yes. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Western Union, and if so, how?
~kathy stnaley: I used the 800-999-9660 number I found for on the GetHuman Western Union customer phone number page I was on: Western Union Customer Service Phone Number
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~kathy stnaley a list of common Western Union problems)
~kathy stnaley: "Update Account Info" was why I was trying to call.

~kathy stnaley's review of Western Union customer service

GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kathy stnaley: DO NOT USE WESTERN UNION. THEY AE HORRIBLE TO DEAL WITH AND NO ONE SPEAKS GOOD ENGLISH. I AM REPORTING THEM TO BETTER BUSSINESS BUREAU..
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~kathy stnaley: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kathy stnaley: I'd give them a five out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~kathy stnaley: For that I would say two out of five.
GetHuman: And finally- any advice for other Western Union customers?
~kathy stnaley: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kathy stnaley taken from his Western Union customer service problem that occurred on November 9th, 2017.

Western Union

2.52 of 5 stars | 112 reviews

~kathy stnaley's Western Union Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Western Union, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Western Union in any way.

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