Western Union: Unbelievable that I have heard much about this...

A Western Union customer review by GetHuman user ~ss21 from October 30th, 2017

Background on ~ss21's case

GetHuman: ~ss21 - can you tell our other Western Union customers when your case took place?
~ss21: Yeah. It was morning, on October 25th.
GetHuman: Did you reach out to Western Union, and if so, how?
~ss21: I used the 800-999-9660 number I found for on the GetHuman Western Union customer phone number page I was on: Western Union Customer Service Phone Number
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~ss21 a list of common Western Union problems)
~ss21: "Extension" was why I was trying to call.

~ss21's review of Western Union customer service

GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ss21: Unbelievable that I have heard much about this company and you are not out of business. Is this what happens when competition is absent?*Their website advertises that you can spend money online in a matter of minutes, but they dont specify that it will take more than ** MINUTES. It confirmed that sending money to india is possible, but I spent ** minutes going through the motions on the website. After trying two cards, I decided to speak to a cust service rep. The phone menu had no such options so I thought I'll send it by phone. I spent the next ** minutes giving my details over a painful voice activated system only to be transferred to an agent, who also took another ** minutes with me asking me for info I had already provided. He subsequently said my card doesn't work. When I asked to speak to his supervisor to know WHY I had been denied, he said to use another card and voila that worked according to him. But then he transferred me to someone else to validate my info who proceeded t
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~ss21: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ss21: I'd give them a two out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~ss21: For that I would say one out of five.
GetHuman: And finally- any advice for other Western Union customers?
~ss21: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ss21 taken from his Western Union customer service problem that occurred on October 25th, 2017.

Western Union

2.52 of 5 stars | 112 reviews

~ss21's Western Union Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Western Union, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Western Union in any way.

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