Western Union: trying to get money out of atm told it was the...

A Western Union customer review by GetHuman user ~debra from November 27th, 2017

Background on ~debra's case

GetHuman: ~debra - can you tell our other Western Union customers when your case took place?
~debra: Yeah. It was late at night, on November 17th.
GetHuman: Did you reach out to Western Union, and if so, how?
~debra: I used the 800-999-9660 number I found for on the GetHuman Western Union customer phone number page I was on: Western Union Customer Service Phone Number
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
Shows ~debra a list of common Western Union problems
~debra: "Repayment question" was why I was trying to call.

~debra's review of Western Union customer service

GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~debra: trying to get money out of atm told it was the wrong pin * change the pin * was told its ok now went back to atm still coudnt get money out told to go to another atm still did not work call again was told it good take time to reset to try in a hour ask how will i know he said just keep trying it yea sure every time you try cost a $* i think thats bullshit they need to put those dollars back on my card dont get their card its not worth it and i was told some cards you cant get money at a atm
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~debra: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~debra: I'd give them a five out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~debra: For that I would say one out of five.
GetHuman: And finally- any advice for other Western Union customers?
~debra: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~debra taken from his Western Union customer service problem that occurred on November 17th, 2017.

Western Union

2.52 of 5 stars | 112 reviews
Western Union ReviewsWestern Union's Phone NumberAll Western Union contact infoGeneral Western Union customer service info
~debra's Western Union Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars
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