Western Union: Avoid any transaction with WU--horrible product...
A Western Union customer review by GetHuman user ~podad from November 27th, 2017
Background on ~podad's case
GetHuman: ~podad - can you tell our other Western Union customers when your case took place?
~podad: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Western Union, and if so, how?
~podad: I used the 800-999-9660 number I found for on the GetHuman Western Union customer phone number page I was on: Western Union Customer Service Phone Number
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
Shows ~podad a list of common Western Union problems
~podad: "Eligibility question" was why I was trying to call.
~podad's review of Western Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~podad: Avoid any transaction with WU--horrible product*service on its own and the rude customer service reps (even in the direct to bank dept) are the worst.. Complete racial profiling..will take legal action
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~podad: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~podad: I'd give them a three out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~podad: For that I would say five out of five.
GetHuman: And finally- any advice for other Western Union customers?
~podad: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~podad taken from his Western Union customer service problem that occurred on November 19th, 2017.
2.52 of 5 stars | 112 reviewsWestern Union ReviewsWestern Union's Phone NumberAll Western Union contact infoGeneral Western Union customer service info
~podad's Western Union Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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