Western Union: Would you like to talk with the Taliban over a...
A Western Union customer review by GetHuman user ~philomena from November 21st, 2017
Background on ~philomena's case
GetHuman: ~philomena - can you tell our other Western Union customers when your case took place?
~philomena: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Western Union, and if so, how?
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~philomena a list of common Western Union problems)
~philomena: "Repayment question" was why I was trying to call.
~philomena's review of Western Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~philomena: Would you like to talk with the Taliban over a walkie talkie. Just buy a money order and you get to speak with these people. Policies change though and you are asked to send a check without reimbursement. If the money order was for $** you lose $**. so don't call unless you are curious.
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~philomena: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~philomena: I'd give them a three out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~philomena: For that I would say five out of five.
GetHuman: And finally- any advice for other Western Union customers?
~philomena: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~philomena taken from his Western Union customer service problem that occurred on November 13th, 2017.