WhatsApp to me a WhatsApp t
A WhatsApp customer review by GetHuman user GetHuman-tynasing from December 1st, 2017
Background on GetHuman-tynasing's case
GetHuman: GetHuman-tynasing - can you tell our other WhatsApp customers when your case took place?
GetHuman-tynasing: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to WhatsApp, and if so, how?
GetHuman: And which of these common WhatsApp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tynasing a list of common WhatsApp problems)
GetHuman-tynasing: "Problem With The App" was why I was trying to contact.
GetHuman-tynasing's review of WhatsApp customer service
GetHuman: So how would you sum up your experience for GetHuman's WhatsApp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tynasing: WhatsApp to me a WhatsApp t
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-tynasing: Ur sending mixed msgs. I hv paid for my service last *-* years.. One msg from u says I hv lifetime service then u send msg saying my servc expires on May * **** nd that u made mistake in snding the msg of lifetime srvc. I think this is false advertisement. As I hv been a WhatsApp user for at least *-* years I consider myself a preferred customer nd will no longer make referrals of this app to others. I will find other methods of communication once my 'expiration' date happens upon. Nd thank u for ur 'miscommunication' nd as I'm sure I'm not the ONLY customer this mistake msg was sent to let's hope I'm the ONLY one bold enough to call u out on this blunderous error or maybe ur application will lose many users nd much money. Hv a gud day
GetHuman: Let's quantify your experience contacting WhatsApp. On a scale of 1 to 5, how easy is it go get help on a WhatsApp problem?
GetHuman-tynasing: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tynasing: I'd give them a two out of five on communication.
GetHuman: And what about WhatsApp's ability to quickly and effectively address your problem?
GetHuman-tynasing: For that I would say five out of five.
GetHuman: And finally- any advice for other WhatsApp customers?
GetHuman-tynasing: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for WhatsApp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tynasing taken from his WhatsApp customer service problem that occurred on November 23rd, 2017.