Issue with WhatsApp
A WhatsApp customer review by GetHuman user GetHuman40495 from December 7th, 2017
Background on GetHuman40495's case
GetHuman: GetHuman40495 - can you tell our other WhatsApp customers when your case took place?
GetHuman40495: Sure. It was late at night, on November 28th.
GetHuman: Did you reach out to WhatsApp, and if so, how?
GetHuman: And which of these common WhatsApp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman40495 a list of common WhatsApp problems)
GetHuman40495: "Appeal Ban" was why I was trying to contact.
GetHuman40495's review of WhatsApp customer service
GetHuman: So how would you sum up your experience for GetHuman's WhatsApp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman40495: Issue with WhatsApp
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman40495: The messages sent to me are not available and there says somethin lyk that "message waiting it can take a bit longer,more detail..." I reported that issue too support@whatsapp but they respond only wth a robot saying my mobile is rooted. The **** I use a rooted phone cuz morethan half of the apps in playstore requires root access. And I know well that issue is not about the root thing. Most of my friends have the same issue without root. What the **** is that?!
GetHuman: Let's quantify your experience contacting WhatsApp. On a scale of 1 to 5, how easy is it go get help on a WhatsApp problem?
GetHuman40495: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman40495: I'd give them a two out of five on communication.
GetHuman: And what about WhatsApp's ability to quickly and effectively address your problem?
GetHuman40495: For that I would say five out of five.
GetHuman: And finally- any advice for other WhatsApp customers?
GetHuman40495: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for WhatsApp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman40495 taken from his WhatsApp customer service problem that occurred on November 28th, 2017.