WhatsApp: Someone got access to my whatapp.

A WhatsApp customer review by GetHuman user GetHuman65843 from December 9th, 2017

Background on GetHuman65843's case

GetHuman: GetHuman65843 - can you tell our other WhatsApp customers when your case took place?
GetHuman65843: Yes. It was afternoon, on December 4th.
GetHuman: Did you reach out to WhatsApp, and if so, how?
GetHuman65843: I used a help page I found on the GetHuman WhatsApp customer service contact info page: Contact WhatsApp Customer Service
GetHuman: And which of these common WhatsApp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman65843 a list of common WhatsApp problems)
GetHuman65843: "Blocked Account" was why I was trying to contact.

GetHuman65843's review of WhatsApp customer service

GetHuman: So how would you sum up your experience for GetHuman's WhatsApp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman65843: Someone got access to my whatapp.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman65843: I notice that every time I spoke with someone, that number appeared on a specific person contact information. When I confronted them about it they said they have access to messages that I send to individuals but they can't read what the person tells me. I'm wondering how did they got access to my profile since they refuse to tell me how.
GetHuman: Let's quantify your experience contacting WhatsApp. On a scale of 1 to 5, how easy is it go get help on a WhatsApp problem?
GetHuman65843: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman65843: I'd give them a five out of five on communication.
GetHuman: And what about WhatsApp's ability to quickly and effectively address your problem?
GetHuman65843: For that I would say four out of five.
GetHuman: And finally- any advice for other WhatsApp customers?
GetHuman65843: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for WhatsApp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman65843 taken from his WhatsApp customer service problem that occurred on December 4th, 2017.

WhatsApp

2.54 of 5 stars | 157 reviews

GetHuman65843's WhatsApp Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like WhatsApp, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with WhatsApp in any way.

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