Windstream: Service representative was polite, but said sys...
A Windstream customer review by GetHuman user ~sammy from November 16th, 2017
Background on ~sammy's case
GetHuman: ~sammy - can you tell our other Windstream customers when your case took place?
~sammy: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Windstream, and if so, how?
GetHuman: And which of these common Windstream customer issues best describes the reason you wanted to talk to them?
(Shows ~sammy a list of common Windstream problems)
~sammy: "Overcharges" was why I was trying to call.
~sammy's review of Windstream customer service
GetHuman: So how would you sum up your experience for GetHuman's Windstream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sammy: Service representative was polite, but said systems were down and she could not help me. Now I have to drive **was miles to work because I cannot work from home.
GetHuman: Let's quantify your experience contacting Windstream. On a scale of 1 to 5, how easy is it go get help on a Windstream problem?
~sammy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sammy: I'd give them a five out of five on communication.
GetHuman: And what about Windstream's ability to quickly and effectively address your problem?
~sammy: For that I would say four out of five.
GetHuman: And finally- any advice for other Windstream customers?
~sammy: Call them early in the day or late. Don't forget any personal or account information you might need for Windstream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sammy taken from his Windstream customer service problem that occurred on November 13th, 2017.