Windstream: internet sevice has been slow for about * month...

A Windstream customer review by GetHuman user ~liz from November 15th, 2017

Background on ~liz's case

GetHuman: ~liz - can you tell our other Windstream customers when your case took place?
~liz: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Windstream, and if so, how?
~liz: I used the 800-347-1991 number I found for on the GetHuman Windstream customer phone number page I was on: Windstream Customer Service Phone Number
GetHuman: And which of these common Windstream customer issues best describes the reason you wanted to talk to them?
(Shows ~liz a list of common Windstream problems)
~liz: "Service issue" was why I was trying to call.

~liz's review of Windstream customer service

GetHuman: So how would you sum up your experience for GetHuman's Windstream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~liz: internet sevice has been slow for about * months whe I called to ask them about it I was told that the area I live in is having a low speed power outage I asked them when it would be fixed and I was told that they did not know.So I am paying for High Speed Internet and being ripped off how nice is that.I will be changing phone and internet service.
GetHuman: Let's quantify your experience contacting Windstream. On a scale of 1 to 5, how easy is it go get help on a Windstream problem?
~liz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~liz: I'd give them a one out of five on communication.
GetHuman: And what about Windstream's ability to quickly and effectively address your problem?
~liz: For that I would say two out of five.
GetHuman: And finally- any advice for other Windstream customers?
~liz: Call them early in the day or late. Don't forget any personal or account information you might need for Windstream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~liz taken from his Windstream customer service problem that occurred on November 6th, 2017.

Windstream

1.75 of 5 stars | 63 reviews

~liz's Windstream Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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