Wired Magazine: After countless tries attempting to download Wi...
A Wired Magazine customer review by GetHuman user ~sigcohen from November 11th, 2017
Background on ~sigcohen's case
GetHuman: ~sigcohen - can you tell our other Wired Magazine customers when your case took place?
~sigcohen: Yes. It was evening, on November 6th.
GetHuman: Did you reach out to Wired Magazine, and if so, how?
GetHuman: And which of these common Wired Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~sigcohen a list of common Wired Magazine problems)
~sigcohen: "None of those really matches why I wanted to call Wired Magazine that day." was why I was trying to call.
~sigcohen's review of Wired Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's Wired Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sigcohen: After countless tries attempting to download Wired onto my iPad, I learned that Wired is a Conde Nast pub and I can use the Conde Nast logon info to download Wired. BUT it didn't work -- tho I have gotten many emails from Wired or Conde Nast with new passwords. This is a mess.
GetHuman: Let's quantify your experience contacting Wired Magazine. On a scale of 1 to 5, how easy is it go get help on a Wired Magazine problem?
~sigcohen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sigcohen: I'd give them a five out of five on communication.
GetHuman: And what about Wired Magazine's ability to quickly and effectively address your problem?
~sigcohen: For that I would say four out of five.
GetHuman: And finally- any advice for other Wired Magazine customers?
~sigcohen: Call them early in the day or late. Don't forget any personal or account information you might need for Wired Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sigcohen taken from his Wired Magazine customer service problem that occurred on November 6th, 2017.