Wolfgang Puck: After sending in my pictures regarding referenc...
A Wolfgang Puck customer review by GetHuman user ~Cookerboi from November 26th, 2017
Background on ~Cookerboi's case
GetHuman: ~Cookerboi - can you tell our other Wolfgang Puck customers when your case took place?
~Cookerboi: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Wolfgang Puck, and if so, how?
GetHuman: And which of these common Wolfgang Puck customer issues best describes the reason you wanted to talk to them?
(Shows ~Cookerboi a list of common Wolfgang Puck problems)
~Cookerboi: "Complaint" was why I was trying to call.
~Cookerboi's review of Wolfgang Puck customer service
GetHuman: So how would you sum up your experience for GetHuman's Wolfgang Puck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cookerboi: After sending in my pictures regarding reference number ******, after having one of the pots actually separate and severe staining on the rest of the cookware was told by Mary that none of it would be covered.**I expressed disenchantment with the product, and customer resolution and that I would no longer be a customer. Was given an email *****@***.com and told to follow up and if she dictated it would be necessary for a call back she would, if she did not she would not.*This is the example of a company selling a inferior product and not standing behind it.*This
GetHuman: Let's quantify your experience contacting Wolfgang Puck. On a scale of 1 to 5, how easy is it go get help on a Wolfgang Puck problem?
~Cookerboi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cookerboi: I'd give them a two out of five on communication.
GetHuman: And what about Wolfgang Puck's ability to quickly and effectively address your problem?
~Cookerboi: For that I would say one out of five.
GetHuman: And finally- any advice for other Wolfgang Puck customers?
~Cookerboi: Call them early in the day or late. Don't forget any personal or account information you might need for Wolfgang Puck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cookerboi taken from his Wolfgang Puck customer service problem that occurred on November 18th, 2017.