Wolfgang Puck: Called them many times to get a kneading blade...
A Wolfgang Puck customer review by GetHuman user ~marepa from November 20th, 2017
Background on ~marepa's case
GetHuman: ~marepa - can you tell our other Wolfgang Puck customers when your case took place?
~marepa: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Wolfgang Puck, and if so, how?
GetHuman: And which of these common Wolfgang Puck customer issues best describes the reason you wanted to talk to them?
(Shows ~marepa a list of common Wolfgang Puck problems)
~marepa: "Warranty claim" was why I was trying to call.
~marepa's review of Wolfgang Puck customer service
GetHuman: So how would you sum up your experience for GetHuman's Wolfgang Puck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marepa: Called them many times to get a kneading blade for my bread machine,they said part was on the way, never did arrive with multiple calls, they finally said they don't even have the part in their warehouse. Disgraceful.
GetHuman: Let's quantify your experience contacting Wolfgang Puck. On a scale of 1 to 5, how easy is it go get help on a Wolfgang Puck problem?
~marepa: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marepa: I'd give them a three out of five on communication.
GetHuman: And what about Wolfgang Puck's ability to quickly and effectively address your problem?
~marepa: For that I would say two out of five.
GetHuman: And finally- any advice for other Wolfgang Puck customers?
~marepa: Call them early in the day or late. Don't forget any personal or account information you might need for Wolfgang Puck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marepa taken from his Wolfgang Puck customer service problem that occurred on November 14th, 2017.