XO Communications: This company is a joke. Customer Service, what...
A XO Communications customer review by GetHuman user ~another disappointed customer from November 11th, 2017
Background on ~another disappointed customer's case
GetHuman: ~another disappointed customer - can you tell our other XO Communications customers when your case took place?
~another disappointed customer: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to XO Communications, and if so, how?
GetHuman: And which of these common XO Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~another disappointed customer a list of common XO Communications problems)
~another disappointed customer: "Cancel service" was why I was trying to call.
~another disappointed customer's review of XO Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's XO Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~another disappointed customer: This company is a joke. Customer Service, what is that? They never return phone calls or emails. And they never kept or follow up with their promises. Once you have signed the contract with them, you are on your own. I can't wait for my contract to expire.
GetHuman: Let's quantify your experience contacting XO Communications. On a scale of 1 to 5, how easy is it go get help on a XO Communications problem?
~another disappointed customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~another disappointed customer: I'd give them a one out of five on communication.
GetHuman: And what about XO Communications's ability to quickly and effectively address your problem?
~another disappointed customer: For that I would say one out of five.
GetHuman: And finally- any advice for other XO Communications customers?
~another disappointed customer: Call them early in the day or late. Don't forget any personal or account information you might need for XO Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~another disappointed customer taken from his XO Communications customer service problem that occurred on November 10th, 2017.