XO Communications: Worst experience ive had in ** years with any c...
A XO Communications customer review by GetHuman user ~Jan Wells from November 22nd, 2017
Background on ~Jan Wells's case
GetHuman: ~Jan Wells - can you tell our other XO Communications customers when your case took place?
~Jan Wells: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to XO Communications, and if so, how?
GetHuman: And which of these common XO Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Jan Wells a list of common XO Communications problems)
~Jan Wells: "Lower my bill" was why I was trying to call.
~Jan Wells's review of XO Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's XO Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jan Wells: Worst experience ive had in ** years with any company. This company is evil. the right hand pretends to not know what the left hand is doing. If you get out of a contract without paying an inflated amount and then being billed even more on top of that then you deserve a trophy. The last drop they squeezed out of our company was bogus but we paid to be done with it and then they charged us another $** for paying with a credit card. All the previous six years it was okay to pay with a credit card. They should be investigated.
GetHuman: Let's quantify your experience contacting XO Communications. On a scale of 1 to 5, how easy is it go get help on a XO Communications problem?
~Jan Wells: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jan Wells: I'd give them a two out of five on communication.
GetHuman: And what about XO Communications's ability to quickly and effectively address your problem?
~Jan Wells: For that I would say one out of five.
GetHuman: And finally- any advice for other XO Communications customers?
~Jan Wells: Call them early in the day or late. Don't forget any personal or account information you might need for XO Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jan Wells taken from his XO Communications customer service problem that occurred on November 21st, 2017.