Buying a new Xbox ***S was the first mistake i...

A Xbox customer review by GetHuman user ~N8Dwight from November 14th, 2017

Background on ~N8Dwight's case

GetHuman: ~N8Dwight - can you tell our other Xbox customers when your case took place?
~N8Dwight: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to Xbox, and if so, how?
~N8Dwight: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~N8Dwight a list of common Xbox problems)
~N8Dwight: "Recover Account" was why I was trying to call.

~N8Dwight's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~N8Dwight: Buying a new Xbox ***S was the first mistake i made. After having it for * months (almost to the date) it was broken and had to be sent in to get a replacememnt console. The tracking *'s they gave me were all wrong (* different *'s) but thats another story. When i get my console i discover that all my DLC content needs to be bought again due to "licensing issues". Never again Xbox you bunch of greasy weasels will i spend money on one of your products. Also you are not being slick with the microsoft points that we will never ever be able to spend all the way. You got me for * bucks on that one you filthy little rodents. Oh i plan on letting everyone i know how pathetic your company is for the remainder of my career as a gamer.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~N8Dwight: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~N8Dwight: I'd give them a two out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~N8Dwight: For that I would say three out of five.
GetHuman: And finally- any advice for other Xbox customers?
~N8Dwight: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~N8Dwight taken from his Xbox customer service problem that occurred on November 12th, 2017.


3.11 of 5 stars | 433 reviews

~N8Dwight's Xbox Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

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