Xbox: I been having security issues where it wouldn't...
A Xbox customer review by GetHuman user ~PhoenyxCAS from November 24th, 2017
Background on ~PhoenyxCAS's case
GetHuman: ~PhoenyxCAS - can you tell our other Xbox customers when your case took place?
~PhoenyxCAS: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~PhoenyxCAS a list of common Xbox problems)
~PhoenyxCAS: "Warranty claim" was why I was trying to call.
~PhoenyxCAS's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PhoenyxCAS: I been having security issues where it wouldn't log me into my Microsoft account. So I called xbox support where they proceeded to have me step by step lock me out of just not my Microsoft account but my sons xbox live too. Which is a service he pays for.. He proceeded to tell me that nothing could be done.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~PhoenyxCAS: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PhoenyxCAS: I'd give them a four out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~PhoenyxCAS: For that I would say five out of five.
GetHuman: And finally- any advice for other Xbox customers?
~PhoenyxCAS: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PhoenyxCAS taken from his Xbox customer service problem that occurred on November 21st, 2017.