Xerox: I was on hold for * minutes and then the line j...
A Xerox customer review by GetHuman user ~elisea from November 6th, 2017
Background on ~elisea's case
GetHuman: ~elisea - can you tell our other Xerox customers when your case took place?
~elisea: Yes I can. It was morning, on October 29th.
GetHuman: Did you reach out to Xerox, and if so, how?
GetHuman: And which of these common Xerox customer issues best describes the reason you wanted to talk to them?
(Shows ~elisea a list of common Xerox problems)
~elisea: "Complaint" was why I was trying to call.
~elisea's review of Xerox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xerox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~elisea: I was on hold for * minutes and then the line just disconnected. I called back again and was on hold for another * minutes before a rep came on the line. The rep sounded unapologetic about the wait time though he tried to process my request as fast as he can. The line was not clear so we both had to repeat and spell out information.
GetHuman: Let's quantify your experience contacting Xerox. On a scale of 1 to 5, how easy is it go get help on a Xerox problem?
~elisea: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~elisea: I'd give them a three out of five on communication.
GetHuman: And what about Xerox's ability to quickly and effectively address your problem?
~elisea: For that I would say four out of five.
GetHuman: And finally- any advice for other Xerox customers?
~elisea: Call them early in the day or late. Don't forget any personal or account information you might need for Xerox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~elisea taken from his Xerox customer service problem that occurred on October 29th, 2017.