Xerox: Smart alleck responses to my less than * year o...
A Xerox customer review by GetHuman user ~Anonymous from November 17th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Xerox customers when your case took place?
~Anonymous: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Xerox, and if so, how?
GetHuman: And which of these common Xerox customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Xerox problems)
~Anonymous: "Complaint" was why I was trying to call.
~Anonymous's review of Xerox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xerox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Smart alleck responses to my less than * year old broken down Xerox machine. Basically told I had to buy another one....NOT
GetHuman: Let's quantify your experience contacting Xerox. On a scale of 1 to 5, how easy is it go get help on a Xerox problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Xerox's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Xerox customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Xerox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Xerox customer service problem that occurred on November 12th, 2017.