Xheli.com: Cannot get in touch with them on the phone* Sta...
A Xheli.com customer review by GetHuman user GetHuman-313328 from November 21st, 2017
Background on GetHuman-313328's case
GetHuman: GetHuman-313328 - can you tell our other Xheli.com customers when your case took place?
GetHuman-313328: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Xheli.com, and if so, how?
GetHuman: And which of these common Xheli.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-313328 a list of common Xheli.com problems)
GetHuman-313328: "Cancel order" was why I was trying to call.
GetHuman-313328's review of Xheli.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Xheli.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-313328: Cannot get in touch with them on the phone* Stayed on the line for over an hour and got hung up on twice. The messaging service seems to give lip service no real info and is out right curt at times. I still have no resolution for my concern and have a few hundred dollars committed to them.
GetHuman: Let's quantify your experience contacting Xheli.com. On a scale of 1 to 5, how easy is it go get help on a Xheli.com problem?
GetHuman-313328: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-313328: I'd give them a four out of five on communication.
GetHuman: And what about Xheli.com's ability to quickly and effectively address your problem?
GetHuman-313328: For that I would say five out of five.
GetHuman: And finally- any advice for other Xheli.com customers?
GetHuman-313328: Call them early in the day or late. Don't forget any personal or account information you might need for Xheli.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-313328 taken from his Xheli.com customer service problem that occurred on November 20th, 2017.